Refund Policy

This Refund Policy explains when and how you receive refunds for orders placed on DropZero. It works together with our Return Policy.

When refunds are issued

• After an approved return is received and inspected.
• When an item is damaged, defective, or incorrect and a replacement is not requested.
• When an order is cancelled before dispatch.
• When a successful payment is taken but the order cannot be fulfilled.

How refunds are processed

Approved refunds are credited to your original payment method through our payment partner, Razorpay. Once initiated, refunds typically reflect in your account within 5–7 business days, depending on your bank or payment provider.

Refund amount

• The product price is refunded in full for eligible returns.
• Shipping charges, if any, are non-refundable except where the item was damaged, defective, or incorrect.
• For partial returns, only the value of the returned items is refunded.

Cancellations

You may request cancellation before your order is dispatched. Once an order has shipped, it is handled under our Return Policy.

Failed or duplicate payments

If you were charged but your order was not confirmed, or you were charged more than once, the excess amount is refunded automatically. If you don’t see it within 7 business days, contact us via our Contact page.