Privacy Policy

This Privacy Policy explains how DropZero (“we”, “us”) collects, uses, and protects your information when you use our website and services. By using DropZero, you agree to the practices described here.

Information we collect

• Your mobile number, used to sign in via one-time password (OTP).
• Account details you provide, such as your name and email address.
• Order and shipping information, including delivery address and contact details.
• Payment information, which is processed securely by our payment partner (Razorpay). We do not store your full card or banking details on our servers.
• Technical data such as cookies, device, and usage information to keep you signed in and improve the site.

How we use your information

• To create and manage your account and authenticate you.
• To process orders, payments, deliveries, returns, and refunds.
• To provide customer support and respond to your requests.
• To detect, prevent, and address fraud, abuse, and security issues.
• To comply with legal obligations.

Sharing your information

We share information only as needed to run the store — for example, with our payment processor (Razorpay), SMS/OTP provider, and logistics/delivery partners — or where required by law. We do not sell your personal information.

Cookies

We use essential cookies to keep you logged in and remember your cart. You can control cookies through your browser settings, though some features may not work without them.

Data security & retention

We take reasonable measures to protect your information and retain it only as long as needed for the purposes above or as required by law.

Your rights

You may request access to, correction of, or deletion of your personal information by contacting us. To exercise these rights, visit our Contact page.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with its effective date.